Knowhere support

Start with the user guide or troubleshooting. If something still gets in your way, email support@kryptonhq.com.

A useful bug report

Your Knowhere version and build, from the About window.
Your macOS and PostgreSQL versions, if known.
What you expected, what happened, and the smallest steps to reproduce it.
A sanitized screenshot or error message, if it helps.

Remove passwords, private keys, sensitive hostnames, query literals, and row contents before sending anything. We do not need your database password or access to production to read a bug report.

Common questions

Where can I download Knowhere?

The Mac App Store release is in preparation. A public download link will appear here when it is available. The initial release targets macOS 26+ on Apple silicon.

Will there be a subscription?

A one-time paid download is planned, without a subscription. Final launch pricing has not yet been announced.

How will updates work?

For the Mac App Store edition, the App Store will deliver updates and manage automatic update preferences. There is no separate binary updater on this website.

Does it require cloud access?

The app connects directly to the PostgreSQL server you select. It does not require a Knowhere account. A remote database still requires a network connection.

Privacy and data requests

Email support@kryptonhq.com for support-message access, correction, or deletion requests. The privacy policy and local data guide explain which data stays on your Mac and how to remove it.